complacency: Historic success
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This clip shows Austin Powers as he fails to update his methods. He has had historic success being a swinger in the 60s. His previous success has led him to become complacent in not keeping up with the times. A somewhat silly example of how historic success can influence someone toward complacency.
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One reason that employees or whole organizations may be resistant to change is the memory of previous success. For example, if a farmer has made his fortune selling milk, he may be hesitant to switch to selling beef instead. In this scenario, the resistance to change may be well-founded; however, if milk has not been selling well for years and the market demands beef, the farmer’s complacency is hurting his business. Sometimes, reliance on “tried and true” methods may prevent an organization from innovating or even keeping pace with competition. Some products, like Heinz Ketchup, are relatively consistent over time and change is not needed; but how can one tell the difference?
Ford (2002) highlights conversations and phrases that are indicative of complacency in light of previous success. When a new method or idea is proposed in a meeting, for example, the proposal may be shot down with clichés such as “if it isn’t broke, don’t fix it”, “it worked before, it will work again”, or “don’t mess with success” (Ford, 2002). These phrases and beliefs are not limited to formal meetings, and may be common to casual conversations among coworkers as well. If phrases like this are a common response to new suggestions, it may indicate a complacent employee, group, or organization.
Ford (2002) highlights conversations and phrases that are indicative of complacency in light of previous success. When a new method or idea is proposed in a meeting, for example, the proposal may be shot down with clichés such as “if it isn’t broke, don’t fix it”, “it worked before, it will work again”, or “don’t mess with success” (Ford, 2002). These phrases and beliefs are not limited to formal meetings, and may be common to casual conversations among coworkers as well. If phrases like this are a common response to new suggestions, it may indicate a complacent employee, group, or organization.